FAQ

Any questions?

Maybe we can help! Consult our frequently asked questions here.

For all your questions about our pieces, their availability, their materials or how to care for them.

Pieces

Handcrafted Bretagne, France

All our pieces are made in our workshop in Brittany, France by a team of skilled craftsmen.

For almost 20 years, men and women with golden hands have been perpetuating the ceramic expertise of this family business.

Availability

Don't have enough stock of the part you want?

No problem! We manufacture parts directly to order.

Please note that there is a manufacturing lead time, which varies from part to part.

Manufacturing lead times for made-to-order pieces

All our products are handmade by our craftsmen to our exacting quality standards, and it takes several years to master the skills of Memento Temporï.

We work with terracotta, a natural, high-quality material that sometimes breaks in the kiln, forcing us to start from scratch.

For all these reasons, it sometimes takes several weeks to create a Memento Temporï object.

Material : Terracotta

Used for thousands of years, terracotta can be used to create pieces that are close to the originals.

Unlike plaster or resin, terracotta is heavier, more fragile and more difficult to work with, but the finesse of the material, the feel and the range of finishes all combine to create exceptional pieces with a soul.

Engobe or glaze decoration

All our pieces are hand-decorated by our craftsmen.

We use two methods for decoration and finishing, which vary depending on the piece:

- Engobe decoration: this is one of the oldest techniques used to decorate ceramics. It consists of clay to which colour pigments are added. The possibilities are endless, allowing fine, precise decoration. However, it neither protects nor solidifies the ceramic.

- Glaze decorations: Glaze is difficult to work with and is used to add a transparent or coloured layer of glass to ceramics. This layer, made up of minerals, waterproofs the pieces and makes them more resistant. Coloured glaze gives vivid colours and an incomparable shine.

Cleaning and care

The pieces can be easily dusted with a soft cloth or feather duster, for example.

Note that pieces decorated with engobe are waxed and patinated to give them a more or less shiny historical appearance.

If you need help with your order, information about our services, delivery, the returns procedure or about how the site works.

Buy online

What is the availability of pieces published on the site?

All pieces offered for sale on our MementoTempori.com shop are available.

If stock is insufficient, the item will be made to order.

If you wish to order an item in large quantities, please contact Customer Service by telephone or e-mail.

Are the colours of the objects on the website accurate?

Each item is photographed with a view to highlighting detail and quality. These are the actual colours that we show.

However, as each piece is handmade, variations in colour and finish are possible. Each piece is unique.

In addition, colours may vary slightly from one screen to another.

I would like advice on your products

You're about to place your order and you're not sure which item to choose?

Take advantage of our advice via chat, email or telephone.

I would like assistance to complete my order

Memento Temporï wants to hear from you! We invite you to contact us by filling in the form on the contact page or to call us on +33 (0)9 51 39 66 43.

Gift card

You can offer a Memento Temporï gift card by ordering it directly on our website. Several amounts are available.

The gift card can be used online or in the shop at our studio in Brittany.

Secure, eco-responsible packaging

All the parts are packed with the utmost care, and sometimes double-packed to ensure they are transported without breakage.

We mainly use recyclable cardboard for our packaging. Depending on the item, bubble wrap may be used for extra protection.

What are the delivery costs?

Go to Delivery page

What are the delivery times?

Delivery times may vary, but our French carrier, La Poste - Colissimo, gives the following delivery times:

  • 48 hours or 2 working days: to Metropolitan France and Monaco
  • 11 to 31 days (indicative time, excluding customs processing): to Overseas France
  • 3 to 8 days (indicative time, excluding customs processing): to International destinations

How can I track the delivery of my order?

When your order is dispatched, a tracking number will be sent to you so that you can follow the delivery.

You can also track your order in your MementoTempori.com account.

How do I return or exchange an item purchased on the MementoTempori.com website?

Please contact us using the form on the contact page or call us on +33 (0)9 51 39 66 43.

How quickly will I be refunded?

Once we have received your return, we will contact you to discuss how we can refund your money.

In this section you'll find answers to questions about how your customer account works.

Customer account

Why create an account on mementotempori.com?

Access your information at any time, on any device:
- Access your shopping basket
- Manage your address book
- Access your order history
- Update your personal details

I've lost my password. How do I log in to my account?

Click on the ‘Account’ icon at the top right of the MementoTempori.com page, then on ‘Forgot your password? Once you have entered the e-mail address associated with your account, an e-mail will be sent to you allowing you to reset your password.

How do I subscribe to and unsubscribe from the newsletter?

To subscribe to our newsletter, simply enter your e-mail address on the MementoTempori.com website in the ‘Subscribe to the newsletter’ section at the bottom of the page.

You can unsubscribe from our newsletter by clicking on the unsubscribe link displayed at the bottom of each email we send you.

To find out more about our expertise or our actions, or about the security and confidentiality of the data you entrust to us.

Memento Temporï Workshop

When was Memento Temporï established?

Memento Temporï was established in 2005

Where is the Memento Temporï workshop located?

Our workshop is located in Brittany - France, in Ille-et-Vilaine, between Rennes and Mont Saint-Michel, in the small town of Bazouges-la-Pérouse.

Contact us to visit!

Memento Temporï
ZA La Vallée
4 rue de la carrière
35560 Bazouges-la-Pérouse
FRANCE

Artisans d'Art Memento Temporï

Atelier Memento Temporï is above all the unique expertise of our craftsmen.

All our pieces are made and decorated by hand.

For almost 20 years, men and women with golden hands have been perpetuating the ceramic expertise of this family business.

Innovation at Memento Temporï

Every day, new models are created in our workshops at the request of our customers or as we see fit. We constantly monitor museums and trends to find the emblematic works of history that resonate today.

It's also an ancestral ceramic know-how that we've been able to bring up to the challenges of today and tomorrow with the use of 3D (scans, software, printing).

Cookies

A cookie is a small text file saved on your computer, tablet or mobile phone that records and tracks data about your use of the website. MementoTemporicom uses cookies to identify you or to store your selection of products in your shopping basket, for example. Cookies are managed by your internet browser. By continuing to use the MementoTemporicom site, you agree to our cookie settings and acknowledge that you understand the terms of our cookie policy. You can change your preferences at any time by going to the ‘Manage your cookie preferences’ section.

Security and data protection

The information collected by Memento Temporï at the time of a customer order is necessary for the management of the transaction and to this end may be communicated in whole or in part to Memento Temporï's service providers involved in the execution of the order. The customer is informed that this personal data may also be collected by an organisation responsible for analysing orders and combating credit card fraud. In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, the customer has the right to access, rectify, oppose and delete data concerning him or her.

Supplier to museums worldwide